Metropcs Sorry There Was an Error Processing Your Request Please Try Again
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Hmm that'southward a trivial odd. I did some checking on this and didn't observe anything going on with the payment system. Are you able to try making the payment using the automated system or the MyAccount app?
I'm currently having the same event, trying to pay my nib only I keep receiving an error "Enter a valid carte du jour number." I tried ii dissimilar cards and I still get the same error.
Hey
I have the aforementioned trouble - for some reason the organization does not prove the credit card you guys have on file and forced me to add a new card - I enter a valid credit carte number - and the validation states its not a valid credit menu number
Using Firefox 54.4.1 (64bit)
I tried Safari - and there the existing credit card is shown, and payment went through without a problem
I am also unable to brand a payment. All the same only on Chrome, Edge worked. Chrome not only does non allow any credit card number information technology will not show the ones you have saved either. This is on multiple computers. Please gear up the issue.
I had trouble refill my phone from Denmark I could not go far to my account ,I got to the part where show the image ,but there were none.
and then try once more after 24 hours ,the aforementioned happened every day, I am now by my dead.line and lost my coin,
my soninlaw has away that brand the browser think you lot are in The states , and information technology worked on my husbands account , just when we tried again for me
it failed .
Since information technology's not working on Chrome, accept yous checked to run into if there are any updates for that browser? You lot could likewise try clearing the history for it and giving information technology another shot to run into if that helps. If this is still an issue, please permit me know. Thanks!
My issue somehow fixed itself two days subsequently for no reason at all. I had tried Firefox and Chrome and both had not worked, but now they work. Weird.
That'southward great news that yours is working
Has anyone checked out the payment option to see if it's working? Please keep us posted.
Aforementioned issue when making a payment "Enter a valid bill of fare number" keep displaying in red. I've tried Firefox and Edge browsers and different credit cards. But making a payments using my iPhone appears to be working.
It seems those new "green" TMobil cards are useless thru the TMobil organisation. I spent 50.00 to pay for another month of service at a Walgreen'south store and tried to activate it thru telephone, TMobil app, and fifty-fifty thru the conversation with a representative and it couldn't become thru with them trying to activate it themselves The managing director at the shop where I bought it said it was processed the right way, and they don't refund coin. The new TMobil green cards come up with a fifteen number pin and not with the usual 10 like earlier, then it seems to me that their system is non up to date and information technology'southward screwed. I talked to a representative for a second time and he told me that he was going to credit me 50.00 for the next month.I simply came to check my TMobil account after midnight to come across if I was credited for those l.00 every bit their representative said and information technology hasn't been done, and my phone service expires in nearly 12 hours. Information technology'due south unbelievable how a big corporation like TMobil tin can't tackle and solve a problem within their organization.
I posted this for anyone who has the same problems and run into that it'south not an isolated incident!
I'1000 having exactly the same result as well. I am on Windows 7 and have tried both Chrome and Firefox (both are fully updated). I cleared my history and cache on Chrome, and it however comes upward with the message in red "Enter a valid credit carte du jour number" when I effort to enter my details. I tried another card, but got the same result. Both cards I tried were xvi digit Visa card number, if that makes any difference. I will try and figure out how to pay on the phone app, but information technology is much more than user-friendly for me to pay on the computer. Please allow me know if at that place's any boosted info I can provide.
Same exact experience every bit the original poster and my Neb is due today.
Invalid Credit Card Number.. the entry format shows 2222-2222-2222-2222 but only digits are immune 2222222222222 no other characters register.
Fix This! Seriously thinking most heading back to Verizon.
Using Latest FireFox
Same problem here for 2nd calendar month in a row. Called Client Service and it took iv times explaining the problem for the girl to sympathise, even after walking her through the Pay My Nib process and explaining the steps as I proceeded. The payment method is still in the system equally customer service tin can see it but information technology'southward not showing up online (Add a payment method) is shown only it won't allow calculation the same carte back in . (Invalid card number).
Someone needs to fix this trouble.
Cheers
Like the previous comment this is the second month that your system will not take a payment method using Chrome or Edge I'm not going to download another browser to try and pay my bill this is unacceptable you need to prepare your billing organization ASAP maybe it'southward hacked all these people who are having this issue tin can't exist wrong!
We totally empathize this is very of import. At this time, we have enough examples of this error and our engineering folks are working hard to go this resolved. You can always Community-2153 until nosotros've resolved this and the payment system is working similar normal.
The matter that was disconcerting about this is when I first signed on Nov. 13th to pay my bill, none of my previous payment information was available, after several tries of trying to re-enter the same info and getting an odd "that email address has already been used" I became concerned and wondered what had happened to the personal info, had the site been hacked, did I just give away my credit card data? If I hadn't received an electronic mail from dc5fan I wouldn't have been able to reply as non only had the payment information been hosed, but community sign-on was broken and plain all my preferences had been reset to default. (I shouldn't have received emails). I finally used messaging to go my credit carte info dorsum, but where was it? Anyway, from a professional standpoint, this is very amateurish behavior.
Take We BEEN HACKED?
I run across your concern
I am having the same trouble. This just started inside the last month or so. Can no longer make payments online without the endless "Please enter a valid card" loop.
There is zero wrong with my card. Have tried on my dwelling Desktop, My telephone, and my friends PC. This is on T-Mobiles cease and I seriously hope it is fixed soon.
This is still non working.. Please either set up this now or undo whatever genius untested changes were made that screwed it up, test information technology on your own fourth dimension and make certain it works before y'all re-deploy those changes.
Thanks
For those still having this problem, I may have found a temporary work around.
Use the T-Mobile app on your phone to access your account, and make a payment from there. I tried this on a whim earlier and it worked.
Not a keen solution, but until the website is fixed this may salve you some trouble.
For the third month in a row this is notwithstanding a problem. I'k on the newest release of Chrome on Mac Os High Sierra.
I have a valid credit card on file but it doesn't show upwardly in the listing and I cannot add together a new card.
I'm able to use Safari every bit a work around.
There are errors and deprecation notices that show up in the JavaScript console within Chrome, probable meaning the software beingness used is out of date. This should not be a 3 month fix. At the very least create a patch or work around until you can update the unabridged system.
Chrome is the virtually popular browser. Letting this persist for so long makes me question how much y'all value your customers since it creates a frustrating user experience.
I understand that your development team is probably really busy but this is important and probable impacts a lot more than people than are posting on here.
Unbelievable isn't information technology? doesn't give one much confidence in T-moble, this should not exist happening. I had to use their messaging system to alert people that this was even happening. THey finally got my account straightened out but I wonder where my personal information was for a few week.
T-Mobile... this is unprofessional. spend some money and get some quality software people onboard. You customers should not have their personal data messed with, your customers should not be you beta testers.
Aye this is the way I've been paying for the last three months just not my preferred method. Thanks for the tip to help others
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Source: https://community.t-mobile.com/accounts-services-4/unable-to-make-payment-740
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